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Return & Refund Policy – Uggoutlet
Our Commitment to Your Satisfaction
At Uggoutlet, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to make the return process as simple and straightforward as possible. If for any reason you are not completely satisfied with your purchase, you have the right to return it within 14 calendar days from the date you receive your order.
Return Conditions
To be eligible for a return and refund, please ensure the following conditions are met:
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The items must be unworn, unused, and in the same condition as when you received them.
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All original tags, labels, and packaging must be intact and included with the return.
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The product must be returned in its original packaging to protect it during shipping.
Please note that for hygiene reasons, certain products (such as underwear, socks, or swimwear) may not be eligible for return unless faulty.
Return Shipping Costs
Unless the product you received is defective, damaged, or incorrect, the cost of return shipping will be borne by you, the customer. We recommend using a tracked and insured shipping service to return your items, as Uggoutlet cannot be held responsible for lost or damaged return parcels.
How to Initiate a Return
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Contact Customer Service:
Please email our support team at [support@uggoutlet.com] with your order number and details of the item(s) you wish to return. Our team will guide you through the return process and provide you with any necessary information. -
Prepare Your Package:
Pack the items securely in their original packaging. Include the original invoice or packing slip in your return parcel. -
Send Your Return:
Ship the package to the following return address:
Uggoutlet Returns
[Your return address – to be completed]
Refund Process
Once we receive your return, our team will inspect the items to ensure they meet the return conditions outlined above. After the inspection:
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If the return is accepted, we will process your refund within 14 calendar days.
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Refunds will be made using the original payment method used during purchase.
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Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
Exchanges and Replacements
Currently, we do not offer direct exchanges. If you wish to exchange a product, please return the unwanted item for a refund and place a new order for the desired product.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us immediately at [support@uggoutlet.com]. We will arrange for a replacement or refund and cover the cost of return shipping.
Contact Us
If you have any questions or need assistance with your return, please don’t hesitate to reach out:
📧 Email: support@uggoutlet.com
